Do you know about bsport?

We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.

We have more than 2’000 clients in 40+ countries and continue to expand rapidly.

We provide our partners with:

• Our platform - the heart of the system (B2B)
• A white label iOS and Android mobile application (B2C)
• An integrated Video on Demand tool
• Our self-built Smart Marketing Suite
• A webshop to up-sell and cross-sell different products

Our first successes

Since we launched in 2019, we have already achieved the following:

• We’ve built a community of over 6 million users
• Finalised a Series A Fundraising of $4+ million in December 2022
• Grown our team to more than 150 employees

We’re continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!

What your future position looks like:

• End-to-End Project Management: Oversee the full lifecycle of mobile app development, from initial planning and client communication to successful launches in app stores (iOS and Android).
  
• Client Liaison: Act as the primary point of contact for clients, managing communication, aligning on project deliverables, and addressing technical inquiries.
  
• Process Optimization: Develop and improve automations for internal processes to ensure smooth and efficient project execution.
  
• Issue Tracking and Resolution: Report and manage client issues using ticketing tools, escalate improvement requests, and coordinate with the product and technical teams.
  
• Cross-Functional Collaboration: Work closely with customer service, operations, product management, and tech teams to ensure seamless project progression and alignment.
  
• Documentation: Create clear and replicable procedures and instructions, ensuring that processes are well-documented and accessible to all stakeholders.
  
• Platform Expertise: Become a go-to expert on the company’s platform and app functionalities, able to provide support and guidance to clients and internal teams.
  
• Third-Party Interaction: Manage relationships with external partners and third parties, ensuring smooth collaboration and integration.
  

You will be a good fit to join us if you:

• Languages: Proficiency in French is required, with fluency in English. Knowledge of additional languages (e.g., Dutch or Spanish) is a plus.
• Technical Knowledge: Familiarity with iOS and Android app platforms and experience with app submissions is highly desirable.
• Project Management: Proven ability to manage technical projects from conception to delivery. Strong problem-solving skills and the ability to navigate challenges with innovative solutions.
• Customer-Centric Mindset: Strong interpersonal skills, able to translate customer needs into actionable plans and communicate effectively with both technical and non-technical stakeholders.
• Process Improvement: Experience in implementing automations and optimizing processes is a significant asset.
• Education: A background in engineering or product management studies is highly valued. Experience in QA or a product-related role is also a plus.
• Attention to Detail: Strong organizational skills with an eye for detail, ensuring high-quality deliverables.
• Passion for Technology: Enthusiasm for the tech environment and a natural curiosity to learn new things and tackle puzzles.
  
  

We'd love to have you join us for many reasons, such as:
🌍 A multicultural and international team!
🚀 A stimulating SaaS environment within a supportive and a fast-growing company
🧑🏻‍💻 Balance work and life with one remote day per week.
✈️ Say goodbye to homesickness by working abroad for up to 2 weeks per year!
🍎 An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long
☀️ Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!
❤️‍🩹 Health insurance fully covered by bsport
💪🏽 Negotiated gym plan
🏄🏽 Take part in bsport team building and sport initiatives
🛌🏽 Supported by bsport on Sick days

About our Company Culture:
At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.
Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.
We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.

What our interview process looks like:
- Discovery call with our Talent Acquisition team
- Interview with a Team Member/Team Leader
- Interview with the Manager of Customer Success & Operations