(Dutch) Customer Care - Internship
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We are bsport. The place to be!
bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Since we launched in 2019, we have already achieved the following:
- We’ve built a community of over 3 million users
- Finalised a Series A Fundraising of $4+ million in December 2022
- Grown our team to more than 160 employees
We’re continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!
Join us on this exciting journey!
What will be your impact:
As a Customer Care Specialist at bsport, your primary responsibility will be to provide outstanding customer support through various channels on all international markets, including:
- Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.
- Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.
- Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.
- Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.
- Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
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Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.
You would be great fit if you have:
- Have proficiency in Dutch as your primary language and are fluent in English (other languages are a plus)
- Have strong written and verbal communication skills.
- Are customer-focused with a positive attitude.
- Have experience with Intercom or similar customer support platforms is a plus.
- Have the ability to multitask and prioritize effectively.
What We Offer
Our benefits package is thoughtfully crafted to ensure you feel valued, supported, and empowered. We also offer ample career growth opportunities through continuous learning, & mentorship. Plus, we’re continuously enhancing our offerings—exciting new perks are on the way! 😉
🚀 Career growth and development:
Fast-track your career growth with personalized development and trainings.
🌍 Diverse & global team
Work alongside a multicultural, international team that celebrates diversity and creativity.
💻 Work-Life harmony
Enjoy the flexibility of a hybrid model, with one remote day per week to support your work-life balance.
🍎 Snacks & fresh fruits
Indulge in a fully stocked office with treats for every craving and fresh fruits available throughout the day to keep you fueled.
🍹 Sunny socials
Join after-work gatherings on our Barcelona terrace, perfect for unwinding and soaking up the city’s vibrant atmosphere.
🏄🏽 Team building & sports activities
Dive into bsport’s exciting team-building and sports initiatives designed to inspire and energize.
🛌🏽 Paid sick days
Feel supported with paid sick leave, because your health and well-being come first.
About our Company Culture:
At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.
Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.
We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.
What our interview process looks like:
- Discovery Call with our Talent Acquisition team
- Interview with a Team Member
- Business case
- Interview with the Head of CSM
- Departments
- CSM
- Role
- Customer Care - FTE
- Locations
- Barcelona Tasso
- Remote status
- Hybrid
- Employment type
- Contract
- Level
- Intern
Barcelona Tasso
(Dutch) Customer Care - Internship
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