We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

• We’ve built a community of over 7 million users 🤝
• We have finalized the biggest Series B this year (€30 million) 🏆
• Grown our team to more than 160 employees 🚀

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

About the role:
As the Team Leader of Customer Success Dutch or German, you will manage a team of Account Managers dedicated to support our German and Dutch-speaking clients. Your focus will be to drive client satisfaction, retention, and growth by implementing strategies that enhance the customer experience and ensure success.

🎯 What will be your impact:

• Lead and mentor a team of Customer Success Managers, ensuring exceptional support for Dutch and German-speaking clients.
• Develop and execute strategies to improve customer satisfaction, retention, and growth.
• Act as the escalation point for customer issues, ensuring prompt resolutions.
• Analyze customer health metrics to identify trends and improvement opportunities.
• Foster a positive and proactive customer-centric culture within the team.
• Collaborate with Sales, Product, and Marketing to deliver a seamless customer experience.
  

🌟You would be great fit if you have:

• Minimum 1 year of experience in a similar leadership role (ideally managing teams of 5+ in a SaaS environment), with a proven track record of success.
  
• Demonstrated leadership excellence in guiding and nurturing high-performing teams, with a strong ability to solve complex customer challenges and deliver impactful solutions.
  
• Expert in customer success software, CRM tools, and data analytics, leveraging insights to drive continuous improvement and optimize customer outcomes.
  
• Highly organized and customer-centric, with an ability to prioritize tasks effectively and deliver exceptional experiences even in fast-paced and dynamic environments.
• Have native level in Dutch or German and proficiency in English.
  

🌈🌍 Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply—curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.