Level: Just graduated - Junior.
Work model: Full-time and hybrid.
Start Date: August 2025.
Location: Barcelona, Spain.

bsport is looking for its future Customer Care for our Italian and Spanish markets .If you're excited about joining a fast-paced, mission-driven startup and want to shape the future of wellness tech, this opportunity is for you!

At bsport, we're revolutionizing the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our mission? To become the #1 tech partner for boutique studios.

Since our launch in 2019, we've experienced rapid growth:

- We’ve built a community of 7+ million users
- A successful €30 million Series B
- A global team of 190 employees

We empower studio owners to focus on what truly matters: the human experience at the heart of their business. Our platform simplifies everything from bookings and payroll to marketing and operations.

About the role :
As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships and ensuring customers get the most out of our platform. 

What will be your impact:

• Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively..
• Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.
• Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.
  
  

You would be great fit if you have:

• Excellent communication skills and a customer-centric mindset.
• Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
• Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
• Have proficiency in Italian, Spanish and English.

What We Offer

💰 Salary: €22,000 - 24,0000.
🌅 Vibrant office in Passatge St. Joan, Barcelona
🏠 Hybrid work, with 1 remote day per week.
🌎 Work from anywhere – Travel & work remotely for up to 3 weeks per year.
🏋🏽‍♀️ Fitness perks – Exclusive gym benefits tailored for you.
❤️ Health insurance – Fully covered by us.
🍹 Team culture & socials – Join after-work events and team outings.
🏄🏼‍♀️ Team building & sports – Connect with your teammates through fun activities.
🛏️ Paid sick leave – Because your health comes first.

Here’s what to expect in our hiring process:

• Discovery Call with Charlotte, Talent Acquisition (15-30min)
• Interview with Jeremy, our future team leader (30min)
• Interview with Taninna, our CSM manager (30 min)

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.