📣 We're hiring an Onboarding Specialist for the DACH market!

At bsport, we're on a mission to empower fitness and wellness businesses with the tools they need to grow, operate efficiently, and deliver exceptional customer experiences.

As an Onboarding Specialist, you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage.

You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success.

What will be your impact:

• Client Implementation

  • Manage the onboarding process for new clients

  • Guide and help clients through platform setup, integrations, and data migration.

• Training & Enablement

  • Deliver tailored training sessions for managers, staff, and instructors.

  • Ensure clients are comfortable and confident using the platform.

  • Take care of any tasks that could be perceived as a burden by the client

• Project Coordination

  • Track and manage onboarding milestones, ensuring deadlines are met.

  • Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.

• Client Success Foundation

  • Identify client needs early and provide proactive recommendations.

  • Ensure a smooth handover to Account Managers post-onboarding.

• Process Improvement

  • Document onboarding best practices and contribute to continuous process optimisation.

  • Share feedback with Product and CSM to improve client experience.
    

Why join bsport?

Join at a pivotal moment. We have the ambition to raise our next funding round in 2027, making 2026 one of the most exciting and impactful years in our journey. Your work will directly shape our customers' first experience with bsport and have a visible impact on the company's growth before we become a much larger organization.

Help customers succeed with a market-leading product. You'll onboard clients onto the most advanced AI-powered platform in the fitness and wellness industry, helping them streamline their operations and unlock long-term success from day one.

Grow your career faster. As bsport continues to scale across more than 40 countries, you'll have the opportunity to develop your expertise in customer onboarding, project management, and SaaS implementation, with clear career paths into Customer Success, Account Management, or leadership roles.

Use AI every day. From preparing customer training sessions to documenting implementations and streamlining workflows, AI is embedded into your daily work so you can spend more time supporting customers and delivering an exceptional onboarding experience.

You’d be a great fit if you have:

• 1 year of experience in client onboarding, implementation, or project coordination, ideally in SaaS or tech.

• Strong communication skills in the language of the market and English (other European languages, especially German, French, or Spanish, are a plus).

• Solid organisational and project management skills, with the ability to handle multiple onboardings in parallel.

• Customer-centric mindset with patience and empathy for guiding clients through change.

• Comfort with technical topics such as integrations, data migration, and platform setup (training will be provided).

• Proactive, hands-on, problem-solving attitude with attention to detail.

The Benefits:

🌅 Vibrant office in Passeig de Gracia, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.

The hiring process:

• Discovery Call with Charlotte or Daria, Talent Acquisition (30min)

• Interview with Sarah, team member of the DACH market (30min)

• Interview with Marcello, Manager of Onboarding Specialist (30 min)

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼