Start date: April 2026
Based in Barcelona, hybrid model.

We're looking for a driven and enthusiastic Customer Care for French and EMEA markets.

As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.

Your role:

• Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively..

• Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.

• Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

You would be great fit if you have:

• Have proficiency in French as your primary language and are fluent and or native in English.

• Excellent communication skills and a customer-centric mindset.

• Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)

• Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
  

What We Offer
🌅 Vibrant office in Passatge St. Joan, Barcelona
with free drinks and snacks to fuel your mornings and recharge during breaks
🤸‍♀️ Flexible working model – hybrid setup with 1 remote day per week, plus 15 extra remote days per year
💌 Health insurance fully covered by the company.
🏋🏽‍♀️ Fitness perks – enjoy a special discount at a local gym to stay active and energized
🌍 A diverse, collaborative workplace - join an international team!
🛏️ Feel supported with paid sick leave, because your health always comes first.

Who we are?
At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Here’s what to expect in our hiring process:

• First chat with Charlotte, Talent Acquisition (30 min)

• Interview with Jessica Solano, Care and Support Manager (30 min)

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼