We’re searching for a passionate Account Manager for our French market.
In this role, you’ll build lasting relationships with clients, drive their success through strategic portfolio management, and uncover opportunities to elevate their experience while fueling growth.

Your role :

• Guide clients through a seamless onboarding experience, setting the foundation for lasting partnerships.

• Be the go-to contact for client needs, providing prompt and personalized support via chat, email, or phone.

• Advocate client feedback to drive product improvements, inspire new features, and uncover strategic growth opportunities.

• Collaborate closely with Marketing, Product, and Operations teams to refine processes and deliver an outstanding customer experience.
  
  

You would be great fit if you have:

• Experience managing customer portfolios in the B2B SaaS environment.

• Have native level of French and fluency in English.

• A proactive mindset focused on addressing client needs and exceeding expectations.

• Excellent communication skills and empathy, with proven experience in handling churn cases and driving client retention.

• Strong organizational skills with the ability to prioritize and manage multiple accounts efficiently.

The benefits:
🌅 Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.

Who we are?
At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

The hiring process:

• Introduction Call, first chat with Charlotte, Talent Acquisition (30')

• Interview with Clémence a team member (30')

• Interview with François our Team Leader (30')

• Cultural interview with Kevin, the VP of Customer & Growth (30')

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼