At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

We’re entering a bold new chapter with our official launch in the U.S. market 🇺🇸

To support this growth, we’re hiring a fully remote Account Manager for the US market. Candidates can be based in Brazil or anywhere in LATAM, as long as they can work US business hours to collaborate effectively with clients and internal teams.

If you're looking to join a collaborative culture where your ideas matter and making a tangible impact in a new market, we’d love to meet you!

About the role:
As an Account Manager, you'll cultivate strong, long-term relationships with customers, ensure their success by managing a portfolio of clients, and actively identify opportunities to enhance their experience and drive growth.

What you will do:

• Manage and nurture a portfolio of US-based clients, ensuring high satisfaction and long-term retention
• Lead customers through a smooth and successful onboarding experience
• Act as the main point of contact for client needs via email, chat, and calls
• Identify opportunities for upselling, cross-selling, and account expansion
• Proactively manage renewal cycles and handle churn risks with empathy and strategic thinking
• Gather and relay customer feedback to internal teams to support continuous product improvement
• Partner with the Sales, Marketing, Product, and Operations teams to strengthen our US market strategy

You would be great fit if you:

• Have experience managing B2B SaaS accounts, ideally in the fitness, wellness, or hospitality tech space
• Have worked with SMB clients and understand their challenges and goals
• Are fluent in English (native-level or near-native required)
• Are comfortable working US time zones from Brazil / LATAM
• Have strong communication, relationship-building, and problem-solving skills
• Have experience handling churn scenarios and improving client retention
• Are highly organised, proactive, and capable of managing multiple accounts simultaneously
• Have a growth mindset and enjoy working in a fast-paced, scale-up environment
• Previous experience with companies such as Mindbody, ClassPass, Momence, ClubReady, or Glofox is a strong plus

Here’s what to expect in our hiring process:

• Discovery Call with Charlotte, Talent Acquisition (15-30min)
• Interview with Marcello, our Senior Account Manager (30 min)
• Interview with Kevin, our Head of CSM (30 min)
• Meeting with Zakaria, our CEO (30 min)

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.