Full Remote - Based in Barcelona, Spain.
Afternoon Shift : 13h-22h with 1 hour for break

We're hiring a Customer Care Specialist for the US market 🇺🇸
Help fitness and wellness businesses grow with technology

At bsport, we're on a mission to empower fitness and wellness businesses with the tools they need to grow, operate efficiently, and deliver exceptional customer experiences.

As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.

The Role:

• Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively..

• Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.

• Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

You would be great fit if you have:

• Excellent communication skills and a customer-centric mindset.

• Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)

• Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment

• Highly autonomous and proactive, with the ability to work independently and manage responsibilities effectively in a fully remote environment

• Have full fluency in English.

The benefits:

🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.

The hiring process:

• Discovery Call with Charlotte, Talent Acquisition (30min)

• Interview with Jessica, your future manager (45 min)

Please note that this role is fully remote due to the working hours required for the US market. However, we are looking for someone based in Barcelona who can attend in-person training sessions and occasionally meet with the team.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼