Start date: ASAP
Based in Barcelona, hybrid model.

We're looking for a driven and enthusiastic student to built to scale the productivity of our CS teams through smart processes, automation, and the thoughtful integration of AI across the post-sale customer journey.

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

bsport is scaling fast, and so is the complexity of our Customer Success operations. We're looking for a CS AI Enablement Specialist to join on a 6-month internship and help us turn our growing CS motion into a sharper, more data-driven, more AI-augmented machine.

The role:

Your main ownership will be to deploy a portfolio of AI initiatives that increase the productivity of our Customer Success teams — across onboarding, account management, support, renewals, and health monitoring. You'll work hands-on with our CS and operations tech stack, and you'll lead small-to-mid-sized projects end-to-end — from scoping to rollout to adoption.

1. CS AI enablement

• Identify, test, and deploy AI tools across the CS workflow (onboarding, account reviews, support triage, churn-risk detection, renewal prep, CS reporting).

• Integrate AI capabilities directly into the CS tooling and CRM via native features, connectors, or lightweight automations — turning AI into a default layer of the CSM's daily experience, not a side tool.

• Build and maintain prompt libraries, playbooks, and internal documentation to help CSMs and support agents leverage AI in their day-to-day.

• Measure adoption and impact: define KPIs for AI-enabled workflows and report progress to CS and StratOps leadership.

• Stay on top of new AI tools and evaluate them against bsport's needs and stack.
  

2. CS productivity, process & change management

• Map the highest-effort, lowest-value tasks across the CS lifecycle and target them for automation or AI augmentation.

• Improve data quality and consistency across CS systems: account health signals, lifecycle stages, usage data, enrichment.

• Partner with CSMs and Support to streamline recurring workflows (QBR prep, health scoring, ticket deflection, knowledge base) and reduce manual overhead.

• Lead small-to-mid-sized cross-functional projects end-to-end: scoping, planning, stakeholder alignment, rollout, adoption tracking.

• Own the design and maintenance of the CS workflows that support these initiatives — building automations as part of the broader process change.

• Document processes clearly so they can be understood, reused, and improved by the wider team.

• Drive change management when new tools or workflows are introduced: training, communication, feedback loops, troubleshooting.

• Track and report on productivity and CS efficiency metrics, and collaborate with CS managers, StratOps, Product, and Data to keep initiatives aligned with business priorities.

This is a role for someone who is curious about AI tools, rigorous about process, and energized by the idea of changing how a CS team works on a daily basis.

You would be great fit if you have:

• End-of-studies internship profile (Master's level preferred), looking for a final 6-month placement.

• Strong interest in AI tools and how they can transform operational workflows; ideally already hands-on with tools like ChatGPT, Claude, or similar.

• Solid understanding of CRM / CS tooling logic.

• Excellent organizational skills: you can manage multiple workstreams in parallel without dropping the ball.

• Strong written communication — you can document a process so cleanly that someone else can run it without asking questions.

• Analytical mindset: comfortable working with data, building simple reports, and drawing conclusions from numbers.

• Fluent in English; additional European languages are a plus.
  

The benefits:
🌅 Vibrant office in Passeig de Gracia, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week
💳 1000€ /monthly
🌍 A diverse, collaborative workplace - join an international team!

The hiring process:

1. Discovery call with Charlotte, Talent Acquisition (30 min)

2. Interview with Max, Business Analyst Manager (30 min)

3. Interview with Taninna, our Head of Customers and Growth (30 min)
   

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼