Start date: ASAP
Based in Barcelona, hybrid model.

We're looking for a driven and enthusiastic student to own a portfolio of clients and be directly accountable for guiding each through the entire pipeline to launch on both iOS and Android.

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role:

1. Pipeline management & triage

• Identify blockers (technical, administrative, communication) preventing client launches

• Run daily triage: update statuses, flag risks, prioritize escalations

• Propose and test new approaches to reduce time-to-launch

• Track progress across Notion, Intercom, and internal tools
  

2. Technical unblocking — iOS & Android

• Guide clients through Apple Developer Program enrollment and Google Developer Account setup

• Troubleshoot app submission issues and rejection reasons

• Implement workarounds for clients without a website or professional email

• Coordinate with our Mobile App Project Manager on technical blockers
  

3. Client communication & relationship management

• Proactive outreach every day via Intercom; own the client experience

• De-escalate at-risk situations immediately with empathy and clarity

• Run client calls to unblock, educate, and build trust

• Turn delays into trust-building moments

4. Process improvement

• Document new blocker types and the fixes that worked

• Identify patterns in where clients get stuck

• Propose and prototype process improvements

• Contribute to scaling the operations

You would be great fit if you have:

• Highly organized and detail-oriented, able to manage multiple clients and priorities

• Proactive mindset; anticipate issues and escalate early

• Comfortable navigating ambiguity and solving problems independently

• Fluency in English

• University internship agreement and available full-time (40h/week) for 5–6 months
  

The benefits:
🌅 Vibrant office in Passeig de Gracia, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week
🌍 A diverse, collaborative workplace - join an international team!

The hiring process:

1. Discovery call with Charlotte, Talent Acquisition (30 min)

2. Interview with a Team Member (30 min)

3. Interview with Chloé, the Team Leader of the Customer Experience team (30 min)
   

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼